Where a softphone is provisioned, the Directory Number (DN) on the user’s desk phone will be shared with the softphone. For these non-IRS personnel, alternate solutions will be determined based on the specific site circumstances and required features needed at each site.Įnterprise Standard phone models will be used for IP phone services.Īll IP phone models must be IPv6 compliant and have encryption capability.Īll IP phone models must be approved for use on the UC VoIP system by the agency’s Enterprise Architecture Enterprise Standards Profile, UC approval board (UCAB) and other applicable approval authorities.ĥ08 Compliant IP phones are provided where needed.Īll IP phone models must be ordered via the contract vehicles in place and to the standards documented in the current Statement of Procedures (SOPs).
Non-IRS personnel may include but are not limited to on-site facilities such as TIGTA, nurse stations, daycare centers, credit union branches, food service providers, and other federal/state agency personnel, as well as IRS contractors who do not have approval for IRS network use such as contractor security guards or mailroom/loading dock contractors. Without an approved IRS background clearance, non-IRS personnel will not be provided phone service on the IRS UC Voice over IP (VoIP) phone system, unless an exception has been approved by the UC approval board or director. The IRS will provide voice services for CI hosted TFO’s based on the requirements of those agreements. Defined as individuals (IRS or contractor) that have approved IRS background clearance for IRS network use.Ĭriminal Investigation (CI) hosted Task Force Offices (TFOs) CI has interagency agreements with various law enforcement agencies. Program Goals: This IRM provides the fundamental knowledge and policy guidance to connect people, information, and teams to enable comprehensive and effective collaboration while delivering greater user functionality and capabilities for all IRS employees. Primary Stakeholders: Unified Communications - Technical Services, Video Services, Voices Services, and Advanced Services Program Owner: Unified Communications (UC), which is under User and NetworkServices (UNS) Policy Owner: Director, Unified Communications Purpose: This IRM section addresses policy regarding the UC infrastructure and its operation and maintenance, and UC services and their use. User and Network Services Unified Communications (UNS UC) Voice Services (VS) and UNS UC Technical Services (TS) will accomplish the work outlined in this IRM using the Information Technology Infrastructure Library (ITIL) processes for UC services, with support from other parts of UNS and IRS-IT. Policy is also provided for site moves and consolidations with respect to local trunks, phones, and other infrastructure. Unified Communications encompasses voice over IP capabilities, related E911 calling, emergency alerts, voicemail and messaging, and online collaboration. Overview: To address agency policies regarding services identified as Unified Communications (UC).
0 kommentar(er)
